Refund Policy

This Refund Policy applies to all VA plans and website design packages purchased through Hireaghlva. By purchasing a plan, you agree to the terms below.

1. Hourly VA work

Hourly work is billed for time already delivered and tracked. Because hours are logged as work is completed, hourly charges are non-refundable once the associated work has been carried out. If you believe hours were billed in error, contact us and we'll review the time log together.

2. Part-Time & Full-Time VA plans

Part-Time and Full-Time VA plans are billed monthly in advance. If you cancel before a billing cycle begins, no charge is made for that cycle. Once a billing cycle has started, that month's fee is non-refundable, since VA hours are allocated to your account for that period regardless of how much of the allocation you use. You may cancel future billing at any time with the notice period outlined in our VA Policy.

3. Website design packages (Starter, Growth, Authority)

Website packages are billed monthly and include ongoing hosting, maintenance, and blog publishing in addition to the initial build. Because work (design, development, content research, and writing) begins immediately after signup:

• The first month's fee is refundable only if no design or development work has yet started on your account.
• Once design or development work has begun, the current month's fee is non-refundable, but you may cancel future billing at any time.
• Blog posts already researched, written, or published as part of your plan are non-refundable, as the work has been delivered.

4. Custom / one-off projects

Custom projects quoted outside a standard plan (e.g., bespoke software builds, large one-time snapshot builds) follow the refund terms stated in that project's written quote or agreement. Where no specific terms are stated, deposits cover initial scoping and design work and are non-refundable once that work has begun; remaining milestone payments follow the same principle — non-refundable once the associated milestone's work has started.

5. Quality issues

If delivered work doesn't match the agreed scope, tell us — we will fix it at no additional cost rather than requiring a refund request. Refunds are considered case by case when work genuinely cannot be corrected to match the agreed scope.

6. How to request a refund

Email Hireaghlva@gmail.com with your account details and the reason for the request. We aim to respond within two business days and process any approved refund within 5–10 business days to your original payment method.

7. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase; material changes will be reflected with an updated "last updated" date above.